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[spatzj]

Your software is poorly designed for the average customer who uses your software once a year not everyday.  Not having a password reset on the login screen for TurboTax which people use once a year is poorly designed and waste people's time and resources. Fix it or lose customers.  Design the product for your user of that product not all your products.  When I find a suitable replacement I will change to that product.

[CatinaT1]

This should help: Recover your Intuit Account if you can't sign in

[spatzj]

You don't even understand what I am saying.  Your website sucks and you send me a link to how to reset.  I wasted 20 minutes on that problem when the solution could already be there on the website.  There is plenty on room on that page