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Level 1
Jul 22, 2020 3:53 PM UTC
Question

Login

I forgot my user name and password, I created new ones but it also says I created a new account. I want to log in to my original account so I can see my tax records.

    1 reply

    VolvoGirl
    Level 15
    Jul 22, 2020 3:56 PM UTC

    That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
    https://myturbotax.intuit.com/account-recovery/

    If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.