Login Issue

Forum|Forum|3 years ago
January 10, 2023
2 replies
5 views

Hello - I'm trying to access our account to continue entering in our 2022 tax information. I was able to get in just fine last week, but now I just keep getting redirected to the login screen after entering my information.

xmasbaby0

Level 15

Are you in the right account?

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

CarissaM

Level 15

Please follow the instructions here to clear the cache from the browser and here to delete cookies. Once you have cleared the cookies and cache, please follow the instructions here to be sure you are signed into the correct Intuit account.

If you are still unable to get into the account after doing both steps above, you can contact customer support by clicking here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"