log in

3 replies
103 views

I need to print my return for court today and went I try to login it send me back to login page. I reset password and still done let me log in.

JotikaT2Answer

Alumni - Expert

Expert Reviewed

When logging into TurboTax, be sure you are using the same credentials that you used in prior years. See how can I view all of my TurboTax accounts to verify your login credentials. If you are encountering issues when trying to access your information, use these steps to change your TurboTax ID or password. This will allow you to recover your account and log in.

Once you have confirmed your login credentials, enter them on your TurboTax Login page.

If you are still having issues logging in after confirming your credentials, try clearing your cache in your browser. Then, close your browser, reopen it, and sign back in with your TurboTax Login.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

mesquitebean

Level 15

Here are a couple of possibilities, depending on what you are experiencing.

What browser are you using? If you're sure you are using correct log-in credentials, and it's acting like it's in a log-in loop that acts like it recognizes your credentials, but instead of fully opening your account takes you back to the log-in screen, see if trying a different browser helps.

Or if it's not identifying your User ID/password at all, then we can tell you how to recover access to the account by using the Account Recovery tool. But first try the different browser. That generally solves it unless one is using incorrect User ID/password.

ehrhardtl

Level 2

I got a new code which dot me in to log in. Was able to redo my ID and m,ade a new pass word again. I'm using Chrome and I don't remember using windows ,which I also have. rarely use Windows so I don't think I would use it on something this important. I'm not very savy on computers ,etc. but getting better. I just hope I don't have to go thru this every time I need it. Separate question I have ,I made out my taxes on turbo )04/ 15/19 late night,11:59pm. I thought it was completed and sent in. But, I checked my return on Turbo and it had me making additional forms and stating I hadn't completed them. All along I thinking that they were in. Also I signed up for the Premier to be able to get assistanc (like verbal) but there isn't any to be found. Please advise me ,who to contaqct at Turbo. Thank You

JotikaT2

Answer

Alumni - Expert

Expert Reviewed

Once you have confirmed your login credentials, enter them on your TurboTax Login page.

If you are still having issues logging in after confirming your credentials, try clearing your cache in your browser. Then, close your browser, reopen it, and sign back in with your TurboTax Login.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"