Lodge a complaint

[Rachél]

Is there a way I may file a complaint? The automated system at [phone number removed], as well as the chat feature, are a joke.  I'm hoping the TurboTax agent's chat with me was recorded because management needs to hear it. The agent blatantly lied to me and then hung up.

[tagteam]

Sorry to hear you had issues. You might want to try calling again (hopefully, you will get a different agent).

I will also PM one of the Moderators of this board.

[VolvoGirl]

Did you try posting your questions here?  We might be able to help or explain it.  We've seen almost everything and problems users have had.  

[taxlady28]

Sometimes you are sent a survey where you can give a rating to the service you received.

[Rachél]

I did call several times. Getting through the automated system was also a less than desirable experience. I finally was able to accomplish what I called about, which was the opposite of what she told me, so I was able to resolve my issue. If you are going to support a product, at least know how it works and what the features are based on what the consumer purchased.  She on the other hand, requires new training, disciplinary action, or new employment.