Lodge a complaint

5 replies
60 views

Is there a way I may file a complaint? The automated system at [phone number removed], as well as the chat feature, are a joke. I'm hoping the TurboTax agent's chat with me was recorded because management needs to hear it. The agent blatantly lied to me and then hung up.

Anonymous_

Level 15

Sorry to hear you had issues. You might want to try calling again (hopefully, you will get a different agent).

I will also PM one of the Moderators of this board.

Rachél13_2Author

Level 2

I did call several times. Getting through the automated system was also a less than desirable experience. I finally was able to accomplish what I called about, which was the opposite of what she told me, so I was able to resolve my issue. If you are going to support a product, at least know how it works and what the features are based on what the consumer purchased. She on the other hand, requires new training, disciplinary action, or new employment.

VolvoGirl

Level 15

Did you try posting your questions here? We might be able to help or explain it. We've seen almost everything and problems users have had.

taxlady28

Level 10

Sometimes you are sent a survey where you can give a rating to the service you received.

user17734443362

Level 2

I am having the worst experience with Full Service version of Turbo Tax. The chats and scheduled calls are mockery for Turbo Tax Experts. Experts are not joining the scheduled calls several times, and then re-assign. Also, very incompetent services - not able to respond to general queries on tax returns - not reading through the uploaded artifacts and missing details in filing which is causing a lot of loss. I would not recommend Turbo Tax to anyone rather pay little more and find a local tax filing agent. There is no respect of customer's time and experts are very mediocre.