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Is there a way I may file a complaint? The automated system at [phone number removed], as well as the chat feature, are a joke. I'm hoping the TurboTax agent's chat with me was recorded because management needs to hear it. The agent blatantly lied to me and then hung up.
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Sorry to hear you had issues. You might want to try calling again (hopefully, you will get a different agent).
I will also PM one of the Moderators of this board.
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Did you try posting your questions here? We might be able to help or explain it. We've seen almost everything and problems users have had.
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Sometimes you are sent a survey where you can give a rating to the service you received.
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I did call several times. Getting through the automated system was also a less than desirable experience. I finally was able to accomplish what I called about, which was the opposite of what she told me, so I was able to resolve my issue. If you are going to support a product, at least know how it works and what the features are based on what the consumer purchased. She on the other hand, requires new training, disciplinary action, or new employment.
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