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micahmiller13
Level 2
June 6, 2019
Question

Loading problem once I sign in

Once I log in to my turbotax account, I get a loading circle that will not let me click anywhere else on the page.  It is stuck on my federal return and will not respond to other clicks.  I have tried refreshing, using on different browsers (Firefox and Chrome) and tried different computers.

8 replies

Ali_A
Level 2
June 6, 2019

Please clear your browser cookies and try again. It should work for both Chrome and Firefox. Let us know if you still have any issues. 

micahmiller13Author
Level 2
June 6, 2019
Hi, thanks for the response but I am still experiencing issues.  Anything else I can do?
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