Loading intuit bought at staples on ipad

[Cosmos1976]

I purchased a basic intuit from staples and was told it would work on iPad. It is not. Can you help? 

[JohnB5677]

You can contact the TurboTax Support Phone Number

[VolvoGirl]

Sorry you need a full Windows or Mac computer  to install the Desktop program, not an iPad or mobile device.   The iPad can only use the Online browser version.  There is a Mobile App which is just a portal  to the Online version. 

You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. Or try to upgrade your Computer or find another computer to install it on.

Try to get a refund from Staples.  You can try to get a refund from Turbo Tax, submit an online refund request within 60 days of receipt here https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...