turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Live help, my RETURN was rejected.

I can't locate my refund online.
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Live help, my RETURN was rejected.

Why did the message say it was rejected?

Live help, my RETURN was rejected.

Here's how to use your Live feature.  Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

  

FAQ:  How do I connect with a tax expert in TurboTax Live?

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

 

In the meantime, you might get help here if you explain more.

 

"My return was rejected."
So your attempt at efiling was unsuccessful?   What is the rejection error code you received?

  

"I can't locate my refund online."
What does that mean??  If your efiled return was rejected, then there's no refund status online to check.

 

Or do you mean you can't find your account with the return you filed?  If that's the case, we can tell you how to find your account.   Many people end up with multiple accounts without realizing it.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies