License code purchased at Costco not working

Forum|Forum|1 year ago
February 16, 2025
3 replies
53 views

I recently purchased a Turbotax license code from Costco. I opened the code for the first time, downloaded the Desktop version as instructed, logged in, and entered the license code. I get a message saying "This license code is already linked to another account." I have never used it on any other computer ... I literally tore open the seal two minutes before trying to enter it.

I tried calling Intuit but I can't get to a real person. Any idea of what I can do?

BrittanyS

Level 12

If you are getting license code already in use and you are using the code that came inside the package, you will need to contact us for assistance. Use the link below for help:

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FlemingIslandFL

Level 2

I will just return it as it is a defective product as I experienced the same. My error was simply: invalid code. Waht a joke. And the contact link is useless as the AI is moronic and I never got to speak to a human. Already did my taxes on a cheaper platform. Disappointing.

Andy96Author

Level 2

Just want to follow up in case anyone else is ever in the same boat ...

I returned the license to Costco and they gave me a new one. The new one worked perfectly. So it does seem like there was some issue with the first license key.