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mbbsellers
Level 2
Mar 11, 2024 6:34 PM UTC
Question

License Code Failure

Purchased Turbo Tax from Costco, loaded via CD and when it came time to enter the license code it failed.

Tried several time to no avail.

Is they a common problem for the year 2023 tax software?

I'm a longtime Turbo Tax user but find this to be very frustrating, likely my last time using this software.

    3 replies

    Cynthiad66
    Alumni - Intuit
    Mar 12, 2024 3:05 PM UTC

    No this is not a common problem for 2023.  Please use the attached link to troubleshoot your issue. 

     

    Troubleshooting Installation and Running TurboTax for Windows

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    mbbsellersAuthor
    Level 2
    Mar 16, 2024 4:21 PM UTC

    Your reply did not help. The link you sent for troubleshooting did not connect to anything.

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    Mar 16, 2024 4:24 PM UTC

    What is the message you received for the failure when entering the license code?

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