If you provide some information someone may be able to help you.What type of computer are you using (PC or MAC)What OS version are you usingWhat is the actual error code are you receiving (be precise)What Anti-virus program & version are you using

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lahannman

Level 2

Question

License code does not work! I have put it in correctly 3 times and get error code each time!

Forum|Forum|6 years ago
January 8, 2020
2 replies
3 views

No text available

TurboTax Online

retiree

Level 7

If you provide some information someone may be able to help you.

What type of computer are you using (PC or MAC)
What OS version are you using
What is the actual error code are you receiving (be precise)
What Anti-virus program & version are you using

DENNEY242

Level 2

HAVE A IMAC

ERROR CODE IS 605,

RUNNING MAC OS 10.14.6

NO ANTI-VISUS THAT I KNOW OF

CarissaM

Level 15

Please contact our customer specialist by following the instructions below:

Sign in to TurboTax Online if you're not already signed in.
Select Search in the upper-right corner and then Contact us.
Enter your question, select Let's talk.
Select Get the number then follow the instructions to call us
- Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.

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Bobshan

Level 2

I have the same issue. How was this resolved? I have an iMac running 10.15.3. I have no anti-virus that I know if running. I have deleted the entire program with Clean My Mac, I have run clear cache with Clean My Mac, and I have run disk repair with Clean My Mac. I reloaded 2019 TurboTax, and I still get this error code when I enter my license. This has now taken me longer than it takes to do my taxes.