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Level 2
March 29, 2026
Question

License code can only be used once 2025?

  • March 29, 2026
  • 9 replies
  • 201 views

My computer does not have Windows 11 so I used the online version. I cannot find a way to file another set of tax returns for my family member. I spoke to a representative and he told me to create another account and use the same license code, but it says it gave me an error indicating the code has already been used. Am I missing the option to file another (new) set of taxes on the online version? I am not a fan of this online version.

9 replies

Level 15
March 29, 2026

Sorry---only desktop download lets you prepare five federal e-files.    You do not get five returns when you use online.

 

 

When you use online TurboTax software you get one return per fee.

 

Each return needs its own email, account and user ID.   If you use the same account and user ID for a second return, the second one overwrites the first return and it is lost forever.  

 

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596

https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
March 29, 2026

Will I be able to use the same code again if I download it to a desktop?

Level 12
March 30, 2026