Letter 5071c and return
What happens if it’s been 9 weeks after successfully verifying identity and it still says return is being processed?
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What happens if it’s been 9 weeks after successfully verifying identity and it still says return is being processed?
Only the IRS controls when your refund will be issued. TurboTax receives no information from the IRS about your refund. Watch the IRS site, or call them to ask.
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 35a of your 2022 Form 1040) of your federal refund to track your Federal refund:
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.
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