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Level 2
June 1, 2019
Question

Keep fixing an error and it still won't e-file

  • June 1, 2019
  • 1 reply
  • 9 views
I keep trying to e-file by fixing a mistake but no matter how I change the problem, it won't let me e-file.

1 reply

Level 14
June 1, 2019

Try this to get out of the "loop": 

Log out of Turbo Tax and close out of your browser.  Then, clear your cache and delete your cookies.  Open up your browser window and go back into Turbo Tax.  This should have fixed your issue.  Please see below on how to clear your cache and delete cookies:

Clear Cache:

https://ttlc.intuit.com/replies/3302272

Delete Cookies:

https://ttlc.intuit.com/replies/3301745

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