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2 replies

CatinaT1
Alumni - Intuit
April 15, 2026

Sounds like something got stuck. You can try these things:

 

  • Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
  • Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
  • Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
  • Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
  • Restart the Browser: Close all open windows of your browser entirely and then reopen it.

 

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

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Level 2
April 15, 2026

You don't mention if it is on-line or desktop version.  It makes a difference.  Th previous reply looks like an "on-line" fix.  If it is desk-top, it is a bit easier MOST of the time.  You need to address each of the errors that were noted.  You almost certainly will get to repeat that process each time you fix something.  I almost always note some additional "findings" to address each time I fix something.  Keep working through it, that should finally result in a p[rompt to go on to the next step.  Good luck.