Issue with 2017 software

Forum|Forum|6 years ago
October 22, 2019
1 reply
2 views

I am stuck on the vehicles section on the 2017 year. It will not accept any numbers or text, but if I try to skip it it says are you sure? I need to post these amounts, can you help?

Thank you,

Kathy

TurboTax Deluxe Windows

Critter

Level 15

First I would delete that vehicle ... then update the program ... then try that section again.

How do I update TurboTax CD/Download?

Although you can update over a wireless or dial-up connection, it's best to use a wired, high-speed connection to speed things up and minimize the possibility of data corruption.

Select Check for Updates from the Online menu in TurboTax (Windows) or quit and reopen the program (Mac). If new updates are available, you'll get a message to download them.

If you get disconnected while updating, try again and our update will pick up where it left off.

Windows users: Download a manual update if you're having trouble updating from the Online menu.

Related Information:

Kath00Author

Level 2

Thank you for the reply! It will not let me add any vehicle or numbers to delete. I did back out and save, restart the whole comp and check for an update. Nothing, no update and no luck with adding text or numbers or text on that page.

SteamTrain

Level 15

@Kath00

1) What computer type? (MAC or Windows)

2) Exactly where in the program?

3) Is it an entirely blank page when you go in? Or do you get actual boxes/lines available to fill in, but you just can't make entries in those boxes/lines.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*