Is there an issue with the site? When I try to file I receive a blank (white) screen.

james.schultz76 · ‎March 10, 2022

TeresaM · ‎March 11, 2022

This may have been a temporary issue. Please do try again, and if it happens again and you are using TurboTax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. The easiest way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and more. If you need to install another browser, be sure to go to the trusted home site for the software for security reasons. Or you can clear the cache and cookies in your current browser.

Click this link for a TurboTax Help Article Clear cache and cookies

If you are using the Turbo Mobile App, try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Kat · ‎March 12, 2022

@james.schultz76 This was a temporary issue and should be resolved now. So sorry for the inconvenience.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Expert does your taxes

Do it yourself

Resources

Support

Is there an issue with the site? When I try to file I receive a blank (white) screen.