Is there a person available?

[russellbyrd2012]

irs says my info on 2019 return does not match there records,i can not get thru to a person.my ssi comes to my bank.can you look into this,i beleive that i paid for this service.i do not have to file this year,only income ssi

[VolvoGirl]

Are you trying to efile a 2020 return?  If you only get ss or ssi you do not need to file a return.  What are you trying to do?

if you are trying to efile and it Rejected for the AGI then try entering 0 for the AGI.

[russellbyrd2012]

I am trying to get my 2019 return back,not trying to file a 2020.I know about the ssi.situation. 

[DoninGA]

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@russellbyrd2012 wrote:

I am trying to get my 2019 return back,not trying to file a 2020.I know about the ssi.situation. 

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To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf