TurboTax does not receive tax refunds or other payments on behalf of customers. However, we are aware that a number of our customers were affected by a processing error that occurred during the distribution of the second round of payments. Customer bank account information was transmitted with the tax return to the IRS but a processing error caused some payments not to be received.
We are aware that a number of our customers were affected by this processing error. We worked closely with the IRS to ensure that data was available for attempts to redeliver some payments.
At this time, the IRS has stopped attempts to reissue payments or mail checks in lieu of deposits. You can read more about this here: IRS Statement about Second Economic Impact Payment.
If you have not received your payment by January 15, 2021, then you will claim your credit when you file your tax return.
Please allow a few days after the 15th for the mailing of any check or debit card issued by the IRS.
You will find the most current updates posted here: IRS Updates on the Second Stimulus and here: TurboTax updates on the second stimulus. Both of these sites will continue to be updated as more information becomes available.
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