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5 replies

GKhanna
Level 4
Jun 1, 2019 8:34 PM UTC

Are you getting an error or is it just loading? 

zyraglee
Level 2
Jan 25, 2020 1:13 AM UTC

It's loading forever for me. I've restarted my computer and cleared the cache

JeanneLO
Level 14
Jan 25, 2020 5:15 PM UTC

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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    Kennedy jones
    Level 2
    Mar 8, 2020 6:12 PM UTC

    Keep saying loading

    CatinaT1
    CatinaT1
    Alumni - Intuit
    Mar 8, 2020 6:16 PM UTC

    If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

    To clear your cache use this TurboTax FAQ:

     https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

     To clear your cookies use this TurboTax FAQ:

     https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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