Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
ROYTUUA
New Member

Is anyone having troubles moving after selecting good for the initial question "how are you feeling about doing your taxes?"

 
1 Best answer

Accepted Solutions
HeatherPLO
Intuit Alumni

Is anyone having troubles moving after selecting good for the initial question "how are you feeling about doing your taxes?"

Try to go completely out of your browser and go back in to restart.  If that does not work, clear your browser using these steps:

In Internet Explorer -

  • Select Tools (via the Gear Icon) > Safety > Delete browsing history....
  • Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
  • You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

In Google Chrome -

  • From the “Menu”  button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…
  • Select the period of time you wish to delete cached information using the “Clear the following items from” drop down menu. From there, you can choose “Cached images and files“.
  • Select the “Clear browsing data” button, and Chrome will clear your cache.

You may also try using a different browser from what you are using as well. 


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

1 Reply
HeatherPLO
Intuit Alumni

Is anyone having troubles moving after selecting good for the initial question "how are you feeling about doing your taxes?"

Try to go completely out of your browser and go back in to restart.  If that does not work, clear your browser using these steps:

In Internet Explorer -

  • Select Tools (via the Gear Icon) > Safety > Delete browsing history....
  • Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
  • You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

In Google Chrome -

  • From the “Menu”  button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…
  • Select the period of time you wish to delete cached information using the “Clear the following items from” drop down menu. From there, you can choose “Cached images and files“.
  • Select the “Clear browsing data” button, and Chrome will clear your cache.

You may also try using a different browser from what you are using as well. 


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
Privacy Settings
v