Try to go completely out of your browser and go back in to restart. If that does not work, clear your browser using these steps:
In Internet Explorer -
- Select Tools (via the Gear Icon) > Safety > Delete browsing history....
- Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
- You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
In Google Chrome -
- From the “Menu” button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“
- Select the period of time you wish to delete cached information using the “Clear the following items from” drop down menu. From there, you can choose “Cached images and files“.
- Select the “Clear browsing data” button, and Chrome will clear your cache.
You may also try using a different browser from what you are using as well.
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