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12 replies

true
Level 2
Feb 15, 2020 10:23 AM UTC

Same here, keeps getting invalid signon message.  I know I typed it in correctly.

Walter45
Level 2
Feb 21, 2022 8:16 PM UTC

Same here in 2021. It worked last year.

EbonyA
Level 13
Feb 22, 2022 12:12 AM UTC

What is the specific error message that you are receiving @Walter45?

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mesquitebean
Level 15
Feb 15, 2020 11:11 AM UTC

Other users have reported not being able to import from Acorns as well.

I've reported the importing issue to a TurboTax Moderator, who should see it today.  Hopefully, they can troubleshoot it soon or have more info.

 

There is also an error in the small-print instruction on the import log-in screen as well.  It says to use the "2018" mailing for the Document ID, which is obviously wrong.  I've requested that "typo" be corrected as well.

    YEP11
    Level 2
    Feb 15, 2020 9:24 PM UTC

    Same issue. Tried everything and has someone else try with no luck. 

    gyata
    Level 2
    Feb 16, 2020 4:00 AM UTC

    Anyone else fix this issue?

    JWSS
    Level 2
    Feb 16, 2020 6:35 PM UTC

    Still see nothing posted from TurboTax on when this will be fixed - Anyone??

    macuser_22
    Alumni - Champ
    macuser_22Alumni - Champ
    Alumni - Champ
    Feb 16, 2020 6:41 PM UTC

    That is a question  to ask Acorns.   TurboTax only supplies the import server that is common to all financial institutions.  The financial institution must supply the data file that is coded in the standard import format.

    **Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
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