If you continue to have issues and Betterment says the forms are available, contact customer service, start by clicking on Contact Us. Answering the questions will help to ensure that your call is properly routed.

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Anonymous

The forms are available on Betterment's website, but the import to TurboTax is not. They were supposed to be available to import today 2/18, but I'm getting an error stating ""there isn't any tax-related information to import ." TurboTax and Betterment need to get this sorted out. I'm not typing in all of that info.

Anonymous

Same problem. Unable to connect with customer support from either Betterment or TurboTax. Just receiving the same error message, "no info available to import right now," even though it's successfully connecting via the app password. Terrible service.

andrea666

Level 2

I keep getting 103 error even through I'm able to login to Betterment with the same email and password. Anyone knows how to fix it?

Anonymous

I’ve tried my basic password and an app specific password but neither is working. I keep getting an error message stating that "This import was unsuccessful."

Manual input would be a nightmare given the number of transactions so hopefully they’re still working on the integration.

anperezrojasAuthor

Level 2

Just wanted to say that I got it to work, had to go to betterment and get an App password. If you have 2 step authentication on you need to do it

andrea666

Level 2

That worked! Thank you so much!

ats0402

Level 2

Same issue here - trying to import 1099-B from betterment and getting import unsuccessful. Thinking of doing a chargeback on my credit card for the cost of TurboTax and going with a different option since they can't seem to figure this out.

hillcountryfare

Level 2

Having the same issue for me and my wife. I've created an app password but still getting a message that there is no data to import. Betterment support says it's an Intuit issue.

Thank you for reaching out.

We've heard similar reports about this issue from customers using the desktop version of Turbo Tax, and are currently working diligently with Intuit to get this issue solved. For now, according to Intuit, customers should take the following troubleshooting steps before contacting their support:

1. Temporarily disable any firewall, spyware blockers, or virus protection on your computer;
2. Clear the cache and history from your web browser.
3. Restart your computer, then try importing your tax forms again.

We've heard from a few customers that signing into the online version of Turbotax Premier, transferring your Betterment tax forms there, saving the tax return file and opening it in the Desktop version (with all the data added) will work. However, these aren't official troubleshooting steps from TurboTax.

If none of this works, we recommend reaching out to Turbo Tax support directly so they can open a case for you. Please let us know if you have any additional questions!

I've already done a significant portion of my return on the computer. Does anyone know if you do it online and import into the thick client if you're required to start over or if it will import as a TXF file?

Anonymous

Bumping this question to see if anyone has been able to import data through the online version of Turbotax and then transfer the data to an partially complete return on the desktop version without having to start over.

xieb

Level 2

Yes! It won't connect to import, and when I test the link it suggests, it opens to a blank page.

GiseleD

Alumni - Intuit

If you are unable to import your brokerage data, you can always enter it in manually.

Here's how you enter your 1099-B in TurboTax:

Open (continue) your return if it isn't already open.
In TurboTax, search for 1099-B and then select the Jump to link in the search results.
Answer Yes to Did you sell stocks, mutual funds, bonds, or other investments in 2019?

If you see Here's the info we have for these investment sales, select Add More Sales.

Answer Yes to Did you get a 1099-B or brokerage statement for these sales?
At Let's get your tax info, choose how you want to enter your 1099-B (type it in yourself).
Follow the instructions.

Here's how to enter your 1099-DIV:

Open or continue your return.
Search for 1099-DIV and select the Jump to link in your search results.
Answer Yes to Did you receive any dividend income?
Choose your bank or brokerage from the list to import your 1099-DIV and select Continue or manually enter your 1099-DIV by selecting I'll type it in myself.
Follow the on-screen instructions to enter your 1099-DIV.

@xieb

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TickleMonster

Level 2

I am having the same issue. I have tried importing my Betterment tax information into both TurboTax Online and the TurboTax 2019 desktop application. I have tried with and without 2FA enabled on Betterment. I have tried generating multiple app passwords on Betterment. Additionally, I have tried changing both my password and email on Betterment, but have had no luck. Nothing has worked. I was able to successfully import my Betterment account information last year with TurboTax 2018 desktop application.

I understand that I can manually add the information myself, but would prefer this issue to be fixed. Please advise.

I get the following error when TurboTax tries to connect:

That didn’t work. Try signing in again. (103)

Here are a couple things to check: