Is anyone else having a problem trying to "Revisit" anything in the Investments & Savings tab under Income? I keep trying to go to dividends, but the page won't load

[hwolfard]

Every time I click "Revisit" under "Dividends on 1099-DIV" a circle pops up, then another circle, then it takes me back to the Income page. I've tried it on the app and on the computer and it's doing the same thing.

[AmyC]

Follow these steps:

Desktop version: 

1. Delete the form
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Delete the form/ worksheet- if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.