Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

Forum|Forum|6 years ago
February 2, 2020
23 replies
138 views

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TurboTax Online

Critter

Level 15

That is an issue with your phone or tablet ... if you cannot adjust the screen size then log in on a full computer to complete the process.

abscaAuthor

Level 2

I am on a laptop with a 17" screen. The Developer did not make the card payment screen adjustable so I am unable to resize the display.

Critter

Level 15

Switch browsers.

HM1

Level 2

Yes I spent about hours on this - had hours of calls- lines dropped and one agent hung-up . none would give me a supervisor.

It appears to be a known bug. I finally a supervisor called me

He could not fix it. I finally repeatedly logged on and off till the continue button came back. It's software. I cleared cookies tied various re-st of properties - no scroll bar worked CTRL - didnt work. Randomly i was hitting tab and enter and it finally came up

dercana

Level 2

, can,t complete credit payment, screen is to large

JakailaLO

Level 8

You have two options: 1.) Uninstall the app and then reinstall and try again. or 2.) Log in online using a desktop, laptop, etc to transmit the return.

Should you need any further assistance, please post a new inquiry.

https://ttlc.intuit.com/community/system-requirements/help/what-are-the-system-requirements-for-the-turbotax-mobile-app/00/26757

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jerost

Level 2

Yes, it's ridiculous. I have better things to do than try in vain to PAY them and file my taxes. Really ticked off here.

Staplet51

Level 2

I couldn’t see Continue on $25 credit card page. Before beginning Turbo use right touch pad to change display size to 100% from 125%.

grichman

Level 2

I had to click on something, then change the display settings for size of text, apps between 100 and 150%, then keep going back and forth with this font size change to see what I had just clicked on. It was so ridiculous I can't imagine this product went through QA.