Is anyone else having a problem completing the credit card payment process because the screen is too large for the display so PLACE ORDER is not visible?

[Critter]

That is an issue with your phone or tablet ... if you cannot adjust the screen size then log in on a full computer to complete the process. 

[absca]

I am on a laptop with a 17" screen.  The Developer did not make the card payment screen adjustable so I am unable to resize the display.

[Critter]

Switch browsers.

[Critter]

Or reduce the zoom in the settings of the browser. 

[absca]

I tried changing the settings of the browser.  It turns out the browser settings have no effect on the payment card window.  I'll try another browser and let you know if that works.

[absca]

It appears that I do not have any control of the browser.  Once I click on the PAY WITH CREDIT CARD button, the payment process begins as a pop-up window.  There is no way for me to copy & paste the url into a browser.

[Critter]

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/

[mamabrownhouser]

on your laptop go to settings>system>display and on the right you will see "scale and layout" the first item is change the size  of text, apps and other items. If this is higher than 100% change it to 100%, if its set at 100 reduce it to, say 90 and then you should see the whole page. If not you can keep reducing it.  You can set it back to what you like when your done.

[HM1]

Yes I spent about  hours on this - had hours of calls- lines dropped and one agent hung-up . none would give me a supervisor.

It appears to be a known bug. I finally a supervisor called me 

He could not fix it. I finally repeatedly logged on and off till the continue button came back.  It's software. I cleared cookies tied various re-st of properties - no scroll bar worked CTRL - didnt work. Randomly i was hitting tab and enter and it finally came up

[absca]

Thank you.  Your suggestion to go to Settings > System > Display worked.  On the Display screen I changed the Scale and Layout settings to a smaller size.  That made the payment screen small enough for me to see the PLACE ORDER button.

[Critter]

This is a nice function to remember in the future especially when things are too small. 

[dercana]

, can,t complete credit payment, screen is to large

[JakailaLO]

You have two options: 1.) Uninstall the app and then reinstall and try again. or 2.) Log in online using a desktop, laptop, etc to transmit the return. 

Should you need any further assistance, please post a new inquiry. 

https://ttlc.intuit.com/community/system-requirements/help/what-are-the-system-requirements-for-the-...

[heatherd123]

After working on this for quite some time I finally came across the answer stated in this post.  It's what worked for me.
Thanks for posting "Mamabrownhouser"

"on your laptop go to settings>system>display and on the right you will see "scale and layout" the first item is change the size  of text, apps and other items. If this is higher than 100% change it to 100%, if its set at 100 reduce it to, say 90 and then you should see the whole page. If not you can keep reducing it.  You can set it back to what you like when your done."