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Level 2

Question

IP PIN

Forum|Forum|3 years ago
April 16, 2023
1 reply
3 views

I have submitted these taxes five times now. I entered the correct IP PIN number on the Identity Protection pin under Other Tax Situations. I have deleted and re-entered the Turbo pins for myself and my spouse. I have deleted and re-entered my AGI for both myself and my spouse. I get the same message, IND-032-04 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database.

This sounds to me like Turbo Tax database issue. I am using the IRS IP PIN number provide by mail (CP01A), and the Turbo pins. AGI is correct for both myself and my spouse.

Whats next? Just wasted 4 hours and now I have to print and snail mail?

Level 15

Have you tried entering a 0 (zero) for the 2021 AGI for both yourself and your spouse and then file the 2022 tax return again?

mjjump1819Author

Level 2

Hey DoninGA,

Thanks for that suggestion. That works! Our taxes were accepted. Are you a Turbo Tax software developer?

Level 15

@mjjump1819 No. I am just a long term volunteer on these TurboTax forums so have been around long enough to learn a few things.