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mjjump1819
Level 2
Apr 16, 2023 6:46 PM UTC
Question

IP PIN

I have submitted these taxes five times now.  I entered the correct IP PIN number on the Identity Protection pin under Other Tax Situations.   I have deleted and re-entered the Turbo pins for myself and my spouse.  I have deleted and re-entered my AGI for both myself and my spouse.  I get the same message, IND-032-04 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database.

 

This sounds to me like Turbo Tax database issue.  I am using the IRS IP PIN number provide by mail (CP01A), and the Turbo pins.  AGI is correct for both myself and my spouse.

 

Whats next?  Just wasted 4 hours and now I have to print and snail mail?

 

 

    3 replies

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    Apr 16, 2023 6:49 PM UTC

    @mjjump1819 

    Have you tried entering a 0 (zero) for the 2021 AGI for both yourself and your spouse and then file the 2022 tax return again?

      mjjump1819Author
      Level 2
      Apr 17, 2023 12:10 AM UTC

      Hey DoninGA,

      Thanks for that suggestion. That works! Our taxes were accepted. Are you a Turbo Tax software developer?

      DoninGA
      Level 15
      DoninGALevel 15
      Level 15
      Apr 17, 2023 12:12 AM UTC

      @mjjump1819 No.  I am just a long term volunteer on these TurboTax forums so have been around long enough to learn a few things.

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