Intuit does not support this browser

[hc1216]

I am using Turbotax Home& Business desktop version.  I am trying to use the search function.  It worked before as I already filed the return.  Now trying to amend the return.   When I click on the search button, it brings up a pop-up saying "Intuit does not support this browser" and shows me the 4 browser that it does support.  I have Chrome open and am using it as my default browser.  So not sure why it gives me this error message.  I have shut down the Turbotax software and restarted again, and also restarted my PC as well, to no avail.  

One note, I was previously using the Brave Browser and had it as my default.  When I first saw this error message I changed my default browser to Chrome and restarted the PC.  So Turbotax should recognize that I am using a supported browser.

[rjs]

It seems to be a general TurboTax problem that's happening to everyone using the CD/Download software. It has nothing to do with Brave. I have reported the problem to TurboTax, but I don't expect them to even start working on it until tomorrow (Thursday) morning.

If you temporarily disconnect from the internet, Search will work. Otherwise, Search is just not available until TurboTax fixes it.

[hc1216]

Thanks.  Thought it was specific to me and also spent another 2 hrs searching for the initial download and reinstalled the software.  Wished Turbotax told me that when I called their support...

[rjs]

Search now appears to be working correctly.

[Judyhsanford]

help

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[Judyhsanford]

I spent 3 or 4 hours on turbotax with a representative and we finally had to quit.  She was very patient and actually needs some kind of recognition.