TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

Installing Turbotax Desktop 2025 on a Windows 11 system.

Forum|Forum|7 months ago
November 5, 2025
9 replies
1 view

I just got my email today from Turbotax announcing I could download my 2025 TTax ADVANTAGE DELUXE desktop software. I logged in and downloaded it. When I ran the executable to install, it just went through the process (as shown by the animated bar that shows progress), but nothing came up after that. I've tried installing it "as administrator" with no success.

I use Nord VPN and also ESET Internet Security on this machine. Could they be the issue?

Are others having difficulty installing the new 2025 software?

BigFoxy

Level 2

TT says Microsoft Visual C++ 2022 Redistributable Package needs to be installed but it fails each time (I redownloaded the 2025 file twice). Each year the downloads and updates are slow but I've never run into any problems like this but I don't remember getting them this early either. The file may not be ready for use yet and we are the guinea pigs.

Mike9241

Level 15

before installing Turbotax, try installing C++ from MS use the x64 version (the x86 is for 32-bit OS which can't run Turbotax 2025)

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version

if this doesn't work there is probably a bug. so you'll need to contact support or wait until the issue is resolved or

I did it a different way. since I had licenses left I installed 2024 on the w11 OS which installed without issue the C++ package. I have not gotten the 2025 app so i don't know if there will be issues with installing 2025. a screwup at Turbotax's end

hiya3

Level 2

I can't even get the program to download; I've tried 7 times over the last week. Windows 11. Anyone else having this issue?

rudygac

Level 2

Same issue here. Zip file opens then nothing happens. Not sure what else to try. I've updated everything I know of, and it still doesn't help. Gonna have to give tech suport a call I guess.....

Mike9241

Level 15

may have been in error. the x86 version of C++ may also be needed. I found tat both were installed with the W11. or contact support.

rudygac

Level 2

Both apps are already installed on mine, so I don't think that's the issue......

pmirandaATX

Level 2

I was having the same problem and couldn't manually install the C++ Redistributable manually, either, until I finally allowed Windows to install the 25H2 update. Then the TT installer was able to install the C++ dependency and itself.

rudygac

Level 2

I already update 25h2 and still will not install.

user17683500033

Level 2

I have been unable to successfully install 2025 TurboTax Deluxe desktop. The install file that downloads goes through the installation process but when the launch screen appears and you click it. a pop-up box appears that says Error and the app closes. Tried everything but nothing seems to work. Made sure TT was authorized by firewall and even downloaded the update file and manually executed the update. Nothing

rudygac

Level 2

Hi all...

Thank you all for your suggestions about TT25 on Dell Windows 11 but I figured out the problem myself and maybe this info can help you. I am embarrassed to even explain it, but apprently I have TWO microsoft accounts. I guess I knew that but didn't think it mattered...well, it does. I default to one acct but I am registered under another acct and apparently you have to be logged into microsoft with the acct that TT knows. Once I changed accts, the program worked flawlessly!! Thank you all again!!

user17683500033

Level 2

Hi. I read a comment below about installing C++ 2022. So I went to the Microsoft site and downloaded and installed visual studio 14 v64 (which includes C ++). And WALLAH - TurboTax installed and launched. I activated desktop with my code and imported my 2024 data. All looks good so far.

Hope this might help your situation.

ToddCurry

Level 2

Had same issue with Win 11 and TurboTax 2025. Finally found this answer that worked for me:

https://ttlc.intuit.com/community/taxes/discussion/re-i-am-having-trouble-installing-turbotax-deluxe-on-my-windows-10-pro-64-bit-system-i-run-the/01/3637395/highlight/false#M1343386

user17691866019

Level 2

Yup it doesn't work. I have the visual basic update, ran as administrator, no VPN, etc. Loaded program errors out on launch: "Looks like we've run into an error" window. Switching to H&R Block after 20+ years of Turbo tax.

user17749747428

Level 2

Have used Intuit for over a decade. This is the first time I have experienced issues. On top of that it wants a refundable fee and sends me to a strange website (carburator??) that refuses my card. Extremely frustrating and am returning the on line version today

LeticiaF1

Level 12

Make sure that you are in the correct site before you download anything or enter your card information. To download the program go to InstallTurboTax.com