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JLM5
Returning Member

Installation Activation Issues

Is there a known issue with TurboTax getting stuck on new installations at the Activation Step? My internet is working as you can see by this question. I believe I have firewall and antivirus protection setup OK as turning them both completely off does not help. The dialogue says, "You're not connected to the Internet." "Check to make sure that * Your security setup, such as your firewall and antivirus programs, allow TurboTax to connect to the Internet."

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2 Replies
JLM5
Returning Member

Installation Activation Issues

Note this issue is for TurboTax 2024 Deluxe on Windows 11 OS

 

CatinaT1
Employee Tax Expert

Installation Activation Issues

It is my understanding this issue has been resolved. Please let us know if you continue to have issues.

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