Installation Activation Issues

[JLM5]

Is there a known issue with TurboTax getting stuck on new installations at the Activation Step? My internet is working as you can see by this question. I believe I have firewall and antivirus protection setup OK as turning them both completely off does not help. The dialogue says, "You're not connected to the Internet." "Check to make sure that * Your security setup, such as your firewall and antivirus programs, allow TurboTax to connect to the Internet."

[JLM5]

Note this issue is for TurboTax 2024 Deluxe on Windows 11 OS

[CatinaT1 · Accepted solution]

It is my understanding this issue has been resolved. Please let us know if you continue to have issues.

[Pete Shumway]

I am having the same issue with TT Deluxe and Windows 11. I get "We've hit a snag activating your product..." I've tried uninstalling, downloading and installing several times.

[JotikaT2]

Please follow the steps in this link to update your program.  Once you have downloaded the update patch, the error should resolve and you will be able to proceed.

@Pete Shumway 

[Late on taxes]

I have the 2004 desktop home and business.  I am having the same problem.  Is there a manual update available for this version, or will the individual manual update solve the problem?

[DawnC]

You mean the 2024 desktop software, right?  Yes, the manual update will work on all personal versions of TurboTax Desktop (Basic, Deluxe, Premier or Home & Business).    @Late on taxes 

Manually Update TurboTax for Windows Software

Troubleshooting TurboTax Desktop for Mac issues