Install

5 replies
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I bought Deluxe 2023 from Amazon. I downloaded successfully, but the installation fails with a message that another installation is still active. This is on a Windows PC that is running Windows 10, version 22H2. I have re-started the PC several times, and re-done the download, but I always get the same message.

Download & Install

Anonymous_

Level 15

How do I contact TurboTax? (intuit.com)

SteamTrain

Level 15

...also check all the programs in your list of programs already installed...

1) Is it possible you already had installed any other version of a 2023 TTX program?

2) Could also be that you were accidentally provided 2022 TTX program, and already have a 2022 installed from last year? Any indication, during the failed installation, exactly what year is being attempted?

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

willisp1Author

Level 2

Thank you for your response. This is the first time that I have ever purchased and tried to install TurboTax, so I'm confident there is no conflict with a previous version.