Install issue

2 replies
22 views

I downloaded the Windows 2023 file, but it won't open. I get message "The app you're trying to install isn't a Microsoft-verified app" It directs me to the app store, but no TurboTax apps there. I can't proceed,

VolvoGirl

Level 15

Are you in Windows S mode? You need to switch out of S mode. See this Windows FAQ. The second item is how to switch out.

Windows 10 and Windows 11 in S mode FAQ - Microsoft Support

MicBAuthor

Level 2

I determined that my Windows 11 is not the S version, although it acts like it. I was blocked from non App Store software (such as TurboTax). The fix is: Settings > Apps > Advanced App Settings > Choose Where To Get Apps > Select: Anywhere .......

It was set to "MS Store Only". So simple, but it took some time to figure it out. The TurboTax support person told me that I needed to run Chrome. Not true. I selected "Anywhere ..." and TurboTax opened up & ran great on Edge.