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Level 1
July 27, 2020
Question

Incorrect TurboTax ordered need 2017 not 2019

  • July 27, 2020
  • 2 replies
  • 28 views
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2 replies

Level 15
July 27, 2020

@Roncainz   wrote:  "Incorrect TurboTax ordered need 2017 not 2019."

 

Did you purchase the 2019 desktop software (CD/download) when you actually needed 2017 software?

Here's how to reach TurboTax Customer Support by phone to work out a resolution and ask for the correct download.

 

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

https://support.turbotax.intuit.com/contact

Level 15
July 27, 2020

@Roncainz 

Or did you mistakenly try to prepare a 2017 return in the current Online TurboTax, which is only for a 2019 return?   If so, hopefully you didn't file it!