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Level 5

Question

Income Section Is In A Loop

Forum|Forum|4 years ago
February 13, 2022
9 replies
34 views

Endless Loop: I am in the Income Section. Have answered the 1099- INT questions. I answer the following questions in order, but then it loops back and returns to the first question. I again answer each question (with a NO), and after the last question, I loop back and return to the first question. I can't get past these endless questions.

Did you sell any investments in 2021? NO

Did you have investment losses you couldn’t claim in 2020? NO

Did you receive a Form 2439 for 2021? NO

Any Straddles or Section 1256 Contracts? NO

Incentive Stock Options - NO

Loops back to these questions again and again.

Did you sell any investments in 2021?

Did you have investment losses you couldn’t claim in 2020?

Did you receive a Form 2439 for 2021?

Any Straddles or Section 1256 Contracts?

Incentive Stock Options

Loops back to these questions again and again.

The program won't proceed past these questions ....

LEHobbs

Level 2

I have this same issue. It needs to be addressed.

DaraLO

Level 12

Please reply to this thread and let us know which TurboTax version you're using, and if you're working in TurboTax Online or the CD/Download software.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

LB641Author

Level 5

Turbo Tax Premier

CD - Desktop version on Windows 10.

Have noticed this seems to be an issue with others as well. One other posted to this post.

MichelleLO

Level 15

Please double-check to make sure your software is updated to the most recent version. If updating your software doesn't correct the issue, please comment back.

How do I update my TurboTax CD/Download software program?

@LB461

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

JCeltic

Level 2

Glad I'm not alone - thought I was losing my mind.

I hope we hear about this soon.

I'm using Turbo Tax Premier.

Loaded it with a CD to a MacBook Pro.

kj18914

Level 2

I have the same problem. I am using Turbotax Premier loaded from a CD with the latest updates. Program as a whole I find glitchy but I cannot get past the income section asking if I received Form 2439 for 2021

dashestock

Level 2

Honestly TaxSlayer and FreeTaxUSA is what people use when TurboTax bugs out as usually since they don't have an office and it's just an online service.

bilej01

Level 2

I am experiencing the same looping issue.

bilej01

Level 2

I am experiencing the same looping issue. Using Turbo Tax Premier CD, Windows 10 desktop

Steve1234

Level 2

I am experiencing the same issue!!!!!!!

I entered all out 1099-B data and answered all the questions which appear to be identical/similar to the original poster's question!

I am using the Mac desktop version of Turbotax Home & Business. The software checks for updates every time I start it up. Presumably, it actually does check.

I have been using TurboTax every year since they were a plug in for a spread sheet. I have experienced minor problems several times. This is the first time I have run into anything remotely like this.

TurboTax programmers need to solve this problem. Many more people will have their programs halted by this problem!

Dimwit

Level 2

Same here...(PC-> CD ->Premier)

You have to chose one of the tabs above to get out of the section, and just leave it there thrashing by itself which I finally did before I went looking to see if the program is ENTIRELY borked.

TTx has a response that is THREE WEEKS OLD here... https://ttlc.intuit.com/community/income/help/why-am-i-stuck-in-a-loop-in-the-investment-income-section-when-i-choose-walk-me-through-everything/00/2432685. For all the good has done us.

Hopefully the program will work ok but this is not the only issue - as I have found a case where it would not take a non dependent child as anything BUT dependent unless I went into forms and forced the changes that step by step apparently could not communicate to them. ~Dimwit

wsue99

Level 2

Since I entered everything I need to report, I moved on manually to the next section. I am done and ready to file. No errors are flagged in the review. I’m just holding on a little bit longer just in case TTx have a fix.

franksmith16

Level 2

Same issue here. Complained 3 weeks ago. TT acknowledged and marked the issue as fixed when it wasn't.

Was getting the email below every few days for a while, then they stopped. Haven't heard squat since.

Not sure I trust a buggy program to correctly calculate my taxes.

Is there any way to get a refund?

===================================================

Dear TurboTax customer,
We appreciate your continued patience as we tirelessly work on solving your issue.
We’ll email you when we’ve developed a fix.
Thank you for being a TurboTax customer.
Sincerely,
TurboTax