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Level 2

Importing tax documents-"I am not a robot" glitch

I am getting this problem within TTX19 for Mac program, not the webpage.  It is when I go to import my investment documents and I am not a robot is glitching. How can I fix that?

I check the I am not a robot box.  It brings up photos, but on the 1st click everything goes white and you can't do anything else.  Also the pop up window is to small to see whole thing and won't let me open wider.  I can use slide bar to examine, but will not let me do anything else.

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Expert Alumni

Importing tax documents-"I am not a robot" glitch

You can try the troubleshooting steps in the following link.

https://ttlc.intuit.com/community/taxes/discussion/if-your-transmit-my-returns-now-button-is-not-wor...

 

If you need further assistance, use the following link to contact customer support.

https://support.turbotax.intuit.com/contact/

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