importing 1099 from JP morgan issues

[Rand0mUser]

I'm trying to import JP morgan 1099-DIV, 1099-INT, etc (and the documents are available for import) and after the bank log-in info is put in, the correct accounts are selected, the website says "connection complete. Success! We got your tax data. You can now return to TurboTax."

then turbotax (desktop - Premiere) very briefly says/flashes "importing" but then a popup says "this import was unsuccessful. Select Skip Import and we'll help you enter it manually so you can keep working on your taxes."

obviously the log-in was correct, turbotax was able to see the relevant accounts, but it's the last step of getting it into the turbotax software that didn't work. 

any ideas?

[ChondelLO]

For information on how to import your 1099, please visit the help article below.

How do I import my 1099s? - Intuit

For information on what to do if you can't import your 1099, please visit the help article below.

What if I can't import my 1099? - Intuit