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Srjohnson
Level 1

Import

Why do I have to wait until after January 30th 2020 to E-file?  I’m having problems with W2 data import. 

1 Best answer

Accepted Solutions
Mommyluvslogan
Level 2

Import

After spending 3 hours on the phone with a specialist this morning I finally decided to just request a refund since I prepaid this year. Upon my denied request, I was told that this was a known issue and was being worked on and should be fixed by Friday. Also, it only effected “certain” customers. Try again Friday and it should work. 

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1 Reply
Mommyluvslogan
Level 2

Import

After spending 3 hours on the phone with a specialist this morning I finally decided to just request a refund since I prepaid this year. Upon my denied request, I was told that this was a known issue and was being worked on and should be fixed by Friday. Also, it only effected “certain” customers. Try again Friday and it should work. 

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