IMPORT PROBLEM

I tried to import a brokerage statement into to TurboTax, Turbo Tax stat4ed it had obtained the info but when I go back to Turbo Tax the info is not there and the page asking if I want to import is still showing. I do have two step verification on but it trusts my computer. I entered everything manually but was wondering if anyone had any ideas as to why this happened? I will need to use this option in the future.

Thanks

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