IMPORT PROBLEM

I tried to import a brokerage statement into to TurboTax, Turbo Tax stat4ed it had obtained the info but when I go back to Turbo Tax the info is not there and the page asking if I want to import is still showing.  I do have two step verification on but it trusts my computer.  I entered everything manually but was wondering if anyone had any ideas as to why this happened?  I will need to use this option in the future.

 

Thanks