import functions not working for desktop version

Forum|Forum|3 months ago
February 22, 2026
2 replies
8 views

Import functions said it is completed. but the data did not come over to Turbotax

jhtaylor123

Level 2

This happened to me, too. It works with the Firefox browser, but not with Chrome or Edge.

user17717923823Author

Level 2

I'm a regular joe. I don't understand all these browser terms. It still does not work for me. Very disappointed. I had used TurboTax Premier for years. this is the 1st time it gave me issues. if I can, I will give it a -0- rating.

CatinaT1

Level 15

If you received a "Success" message but your data hasn't appeared in TurboTax, it is likely due to recent browser security updates regarding Local Network Access.

To fix this you need to allow TurboTax to securely retrieve your data through your browser settings:

Locate the View Site Information icon (the "tune" or "lock" icon) on the far left of your address bar, just before the URL.
Find Local Network Access in the dropdown menu.
Toggle the switch to ON.
Refresh the page and attempt your import again.

If permissions aren't the issue, one of the following factors may be at play:

Brokerage Delays: While most forms arrive by January 31, many brokerages delay Consolidated 1099s (like the 1099-B) until mid-February due to complex reporting requirements.
Availability: Your brokerage must specifically "release" the import file to TurboTax. If it isn’t ready, we recommend checking back.
Connection Blocks: Active VPNs or aggressive Anti-Virus software can occasionally block the import feature between your bank and TurboTax. Try disabling them temporarily or switching to a different browser.

Helpful TurboTax Articles:

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