Hello, I resell items on eBay and purchased several copies of TT at a retailer. I have sold several copies and haven't had an issue, but now I have a buyer stating that her CD will not load and she contacted TT and they will not help her because it was purchased on eBay. It was a retail disk with packaging brand new in box. I know for sure it is genuine, is it true TT can't help her access a downloadable copy?
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If you sold the disc to someone and you are not an TTax authorized re-seller then you are responsible to your customer.
TTax has no responsibility or liability since you are not authorized to sell (re-sell) their product.
MY DISCS WERE PURCVHASED THRU TURBOTAX NOT EBAY
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