If there was a problem with last year's tax return, could that be the reason why my tax return this year was rejected with a IND-031-04 error code (incorrect AGI or PIN)?

[pandemdusker]

I didn't file my taxes with TurboTax last year, so I'm opening an account on the IRS website to request the return information from last year. I'm really not sure what happened (the pandemic made things go crazy at my job).

[macuser_22]

See this TurboTax FAQ on how to find your AGI

https://ttlc.intuit.com/replies/3301618


You can get free 2019 tax transcript from the IRS

https://www.irs.gov/individuals/get-transcript

If you filed late last year there is a good chance that the 2019 AGI never was entered into the e-file database. Try using 0 (zero) for the AGI.

If you filed an amended return use the AGI on the first filed tax return.

If it continues to reject then the AGI in the IRS database might be in error. Mail filing is the only option.

Also see: https://www.taxpolicycenter.org/taxvox/are-irs-security-tools-blocking-millions-people-filing-electr...

https://www.forbes.com/sites/howardgleckman/2021/04/26/are-irs-security-tools-blocking-millions-of-p...

[Critter-3]

If the AGI from the originally filed return will not work then use a single zero for the AGI ($1 if you filed a non filer return).  If neither of these work then your only options are (1) mail in the return or (2) use a paid tax pro since they don't need to use an AGI to file.