If I keep getting an error message, which keeps me from filing electronically, why won't it accept the correct answer?

[mswann288]

Specifically, it won't accept the Zip Code shown on the 1099-R. (I have three 1099-R forms and the Zip Code is the same on all three.)

[Rachel_W]

Here are some things to try if you are getting an error regarding a zip code:

• Double-check that you entered the correct 2-letter state code.
• Make sure you've entered the ZIP code in either 5-digit or 9-digit format
• Look up the correct ZIP code for the street address in question

You can also try deleting the 1099's and then enter from scratch.

Please comment below to let me know if one of these steps helped solve the error message.