If I have Duluxe why can't I talk with an agent?

I need to find out where to enter the interest paid on my HELOC but can not get a live agent although I have the Duluxe edition

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Live assistance is available through any of the Turbo Tax Live products. You currently have the standard Turbo Tax Deluxe product. Having said that, you do have access to phone support - contact details can be found here.

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I have filled out the 8962 (along with reading the 20 pg instructions many times. I want to make sure that I have filled in the blanks correctly.

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