Please make sure that you do not enter zeros in any of the required fields of the program. If you have already entered zeros, please delete them and leave those fields blank. To return to the 1095-A form, follow these steps:
1. Open or continue your tax return > Search > type 1095a > Click the Jump to... link
2. Continue to the fields that may be affected.
If you are using TurboTax Online/Mobile - use the steps below to clear unseen debris.
Please try clearing the cookies and cache. It handles many issues that seem nonsensical on a regular basis with online activity.
- Close your TurboTax return first.
Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.
Once this is complete open your return and try again.
If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.
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