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What happens? Any error code or message? Are you trying to open the file ending in .tax2018 in the Desktop program?
Did you get the program installed again ok? After you get the program installed the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW TAX RETURN)
Then go to FILE -Open and find your return.
online preparation is now closed. you need a desktop version of the software and download the .tax file to your computer to finish.
VolvoGirl, THANK YOU, THANK YOU SO MUCH!
I started a new return, just added my name, saved the file and then went to open a file and the 2018 file was right there amd opened perfectly. You're the best!
Marty
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