I was offered a $25 credit towards my filing fees, as a Chase customer. When will this be adjusted ?

[JakailaLO]

In order to get your partner discount, make sure to prepare your taxes at the special TurboTax site provided by your bank, credit union, or insurance company – not at TurboTax.com, which charges the non-affiliate price.https://ttlc.intuit.com/replies/4652791

Also, I have included steps on how to contact the Turbo Tax customer service, you are welcome to call to see if any additional assistance can be provided:

Please Sign in to Turbo Tax Online if you're not already signed in, next, select Help (the "question mark" bubble) in the upper-right corner, and then Contact us. You will enter your question, select Continue, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question).

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848.

https://ttlc.intuit.com/replies/6581463

[yooland2012]

I signed in previously from my bank, buy when I completed the filing process I didn’t think I would need to go back to my bank app to select the offer again. Shouldn’t the discount have been applied the first time I logged in through the bank mobile app offer ?

[JakailaLO]

No, you would need to finish your taxes at the special site, as the answer above states. You can also contact Turbo Tax customer support, for further assistance, because as the answer above states, we cannot issue a refund or credit via this forum.