You PRE ORDERED the 2019 program in October so watch your email for the alert for when your download is ready (expected sometime in the next 10 days) or call support for assistance ... info on both is already posted in this thread. If you ordered the CD they will start being shipped about the 14th of this month.
However, before you get angry be aware that the first version of the program is not fully operational and will require many updates over the next 2 months. Do not count on the program to be accurate or that all the forms are working ( heck the IRS still has many of them still in a draft mode).
If you need to do 2019 tax planning you need to use the fully operational 2018 program using the What IF tool in the FORMS mode.