I received an email from Turbo Tax Help Team to solve stimulus question and not working. I need a personal help

[JosephTax]

I need talking to a specialist for resolve stimulus payment entree problem.  I have received an email for this and not work for me.

[LenaH]

We'd love to help you complete your tax return, but need more information. Can you please clarify what you are having a problem with?

Solve for the Recovery Rebate Credit:

If you did not get the full amount of the stimulus payments, and you are qualified for the Recovery Rebate Credit based on your 2020 return, then you must ensure you are entering the amount of stimulus payments you did receive to ensure that the credit calculates correctly.

Please follow the steps below:

1. With your return open, search for stimulus with the magnifying glass tool on the top of the page.
2. Select the Jump to Stimulus in the search results to directly go to correct TurboTax page.
3. You will come to a page titled Let's double-check the amount you received and it will list the first-round and second-round payments based on your 2020 return.
4. Answer No for the question, Is this what you received? 
5. Enter the amounts of the first and second round stimulus payments you received. I have attached a screenshot below for additional guidance. 

Your Recovery Rebate Credit will be the difference between what you were qualified for on your 2020 tax return less the amount of your first and second stimulus payments you have already received.

If the Recovery Rebate Credit is still not showing, then please review the requirements below to ensure you, your spouse and your dependents (if applicable) do qualify to receive the stimulus payment.

To qualify, you must:

• Be a US citizen or resident alien.
• Not be claimed as a dependent on someone else's tax return. 
• Have an 2020 Adjusted Gross Income (AGI) up to $75,000 for individuals and up to $150,000 for married couples filing joint. If your AGI is above this amount, your payment will be reduced. 

In addition, per the IRS, to be a qualifying child of an individual for purposes of the payment, generally the individual must live with the child for more than half of the tax year, the child must not provide over half of his or her own support for the calendar year, and the child must not file a joint return for the tax year. The child also must be the individual’s child, stepchild, eligible foster child, sibling, grandchild, niece, or nephew.  In addition, to be claimed as a qualifying child, the child must be a U.S. citizen, permanent resident or other qualifying resident alien. The child must be under the age of 17 at the end of the year for the tax return on which the IRS bases the payment. Also, a qualifying child must have an SSN valid for employment or an adoption taxpayer identification number (ATIN). A child who has an ITIN is not a qualifying child for this payment.

For more information, please see Calculating the Economic Impact Payment.